EXAMINING THE PERCEPTIONS OF MOBILITY-IMPAIRED TRAVELERS: AN ANALYSIS OF SERVICE EXPECTATIONS, EVALUATIONS, AND TRAVEL BARRIERS


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KARACAOĞLU S., Yolal M., Gursoy D.

TOURISM REVIEW INTERNATIONAL, cilt.19, ss.19-30, 2015 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 19
  • Basım Tarihi: 2015
  • Doi Numarası: 10.3727/154427215x14327569678759
  • Dergi Adı: TOURISM REVIEW INTERNATIONAL
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, International Bibliography of Social Sciences, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, DIALNET
  • Sayfa Sayıları: ss.19-30
  • Çukurova Üniversitesi Adresli: Evet

Özet

This study examines tourism experiences of mobility-impaired individuals, their evaluations and expectations from tourism service providers, and their satisfaction with the services provided. Data were collected from a sample of respondents in Eskisehir, Turkey. The findings suggest that health is not the main barrier to travel; instead, income is found to be one of the most important factors affecting the travel patterns of the mobility impaired. Additionally, while the respondents are found to have a generally favorable evaluation of hotel attributes, transportation services are found to present a significant barrier to travel. Implications and recommendations for strategic tourism management are provided.