EXAMINING THE PERCEPTIONS OF MOBILITY-IMPAIRED TRAVELERS: AN ANALYSIS OF SERVICE EXPECTATIONS, EVALUATIONS, AND TRAVEL BARRIERS


Creative Commons License

KARACAOĞLU S. , Yolal M., Gursoy D.

TOURISM REVIEW INTERNATIONAL, cilt.19, ss.19-30, 2015 (ESCI İndekslerine Giren Dergi) identifier

Özet

This study examines tourism experiences of mobility-impaired individuals, their evaluations and expectations from tourism service providers, and their satisfaction with the services provided. Data were collected from a sample of respondents in Eskisehir, Turkey. The findings suggest that health is not the main barrier to travel; instead, income is found to be one of the most important factors affecting the travel patterns of the mobility impaired. Additionally, while the respondents are found to have a generally favorable evaluation of hotel attributes, transportation services are found to present a significant barrier to travel. Implications and recommendations for strategic tourism management are provided.