EXAMINING THE PERCEPTIONS OF MOBILITY-IMPAIRED TRAVELERS: AN ANALYSIS OF SERVICE EXPECTATIONS, EVALUATIONS, AND TRAVEL BARRIERS


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KARACAOĞLU S. , Yolal M., Gursoy D.

TOURISM REVIEW INTERNATIONAL, vol.19, pp.19-30, 2015 (Journal Indexed in ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 19
  • Publication Date: 2015
  • Doi Number: 10.3727/154427215x14327569678759
  • Title of Journal : TOURISM REVIEW INTERNATIONAL
  • Page Numbers: pp.19-30

Abstract

This study examines tourism experiences of mobility-impaired individuals, their evaluations and expectations from tourism service providers, and their satisfaction with the services provided. Data were collected from a sample of respondents in Eskisehir, Turkey. The findings suggest that health is not the main barrier to travel; instead, income is found to be one of the most important factors affecting the travel patterns of the mobility impaired. Additionally, while the respondents are found to have a generally favorable evaluation of hotel attributes, transportation services are found to present a significant barrier to travel. Implications and recommendations for strategic tourism management are provided.