Customer profitability analysis with time-driven activity-based costing: a case study in a hotel

DALCI, VEYİS; Tanis, Veyis; Kosan, Levent

doi:10.1108/09596111011053774

Customer profitability analysis with time-driven activity-based costing: a case study in a hotel

Atıf İçin Kopyala

DALCI I., Tanis V., Kosan L.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, cilt.22, ss.609-637, 2010 (SSCI)

Yayın Türü: Makale / Tam Makale
Cilt numarası: 22
Basım Tarihi: 2010
Doi Numarası: 10.1108/09596111011053774
Dergi Adı: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
Sayfa Sayıları: ss.609-637
Çukurova Üniversitesi Adresli: Evet

Özet

Purpose - The purpose of this paper is to show the implementation of customer profitability analysis (CPA) using time-driven activity-based costing (TDABC), in a Turkish hotel.