Customer profitability analysis with time-driven activity-based costing: a case study in a hotel


DALCI I. , Tanis V., Kosan L.

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, cilt.22, ss.609-637, 2010 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 22
  • Basım Tarihi: 2010
  • Doi Numarası: 10.1108/09596111011053774
  • Dergi Adı: INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
  • Sayfa Sayısı: ss.609-637

Özet

Purpose - The purpose of this paper is to show the implementation of customer profitability analysis (CPA) using time-driven activity-based costing (TDABC), in a Turkish hotel.