Assessing the self-service technology usage of Y-Generation in airline services


Gures N., İNAN H. , Arslan S.

JOURNAL OF AIR TRANSPORT MANAGEMENT, cilt.71, ss.215-219, 2018 (SSCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 71
  • Basım Tarihi: 2018
  • Doi Numarası: 10.1016/j.jairtraman.2018.04.008
  • Dergi Adı: JOURNAL OF AIR TRANSPORT MANAGEMENT
  • Sayfa Sayısı: ss.215-219

Özet

Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation passengers who use the new technologies intensively.