Assessing the self-service technology usage of Y-Generation in airline services

Gures, Nuriye; İNAN, HİLAL; Arslan, Seda

doi:10.1016/j.jairtraman.2018.04.008

Assessing the self-service technology usage of Y-Generation in airline services

Atıf İçin Kopyala

Gures N., İNAN H., Arslan S.

JOURNAL OF AIR TRANSPORT MANAGEMENT, cilt.71, ss.215-219, 2018 (SSCI)

Yayın Türü: Makale / Tam Makale
Cilt numarası: 71
Basım Tarihi: 2018
Doi Numarası: 10.1016/j.jairtraman.2018.04.008
Dergi Adı: JOURNAL OF AIR TRANSPORT MANAGEMENT
Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
Sayfa Sayıları: ss.215-219
Çukurova Üniversitesi Adresli: Evet

Özet

Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation passengers who use the new technologies intensively.