Assessing the self-service technology usage of Y-Generation in airline services


Gures N., İNAN H., Arslan S.

JOURNAL OF AIR TRANSPORT MANAGEMENT, vol.71, pp.215-219, 2018 (SSCI) identifier identifier

Abstract

Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by considering Y-Generation passengers who use the new technologies intensively.