The Internal and External Customer Focused Process Improvement and the Performance Analysis Studies in Healthcare Systems

Tekin, Piril; EROL, RIZVAN

doi:10.3926/jiem.2069

The Internal and External Customer Focused Process Improvement and the Performance Analysis Studies in Healthcare Systems

Atıf İçin Kopyala

Tekin P., EROL R.

JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, cilt.10, sa.3, ss.407-430, 2017 (ESCI)

Yayın Türü: Makale / Tam Makale
Cilt numarası: 10 Sayı: 3
Basım Tarihi: 2017
Doi Numarası: 10.3926/jiem.2069
Dergi Adı: JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM
Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
Sayfa Sayıları: ss.407-430
Çukurova Üniversitesi Adresli: Evet

Özet

Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals.