The Internal and External Customer Focused Process Improvement and the Performance Analysis Studies in Healthcare Systems


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Tekin P., EROL R.

JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, cilt.10, ss.407-430, 2017 (ESCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 10 Konu: 3
  • Basım Tarihi: 2017
  • Doi Numarası: 10.3926/jiem.2069
  • Dergi Adı: JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM
  • Sayfa Sayısı: ss.407-430

Özet

Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals.