The Internal and External Customer Focused Process Improvement and the Performance Analysis Studies in Healthcare Systems
JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, cilt.10, sa.3, ss.407-430, 2017 (ESCI, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 10 Sayı: 3
- Basım Tarihi: 2017
- Doi Numarası: 10.3926/jiem.2069
- Dergi Adı: JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM
- Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
- Sayfa Sayıları: ss.407-430
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Çukurova Üniversitesi Adresli: Evet
Özet
Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals.