The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention

Cakici A. C., Akgunduz Y., YILDIRIM O.

TOURISM REVIEW, cilt.74, sa.3, ss.443-462, 2019 (SSCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 74 Sayı: 3
  • Basım Tarihi: 2019
  • Doi Numarası: 10.1108/tr-02-2018-0025
  • Dergi Adı: TOURISM REVIEW
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.443-462
  • Anahtar Kelimeler: Loyalty, Customer satisfaction, Revisit intention, Restaurant management, Perceived price justice, WORD-OF-MOUTH, CUSTOMER SATISFACTION, SERVICE QUALITY, BEHAVIORAL INTENTIONS, FAIRNESS PERCEPTIONS, RESTAURANT, MODEL, ANTECEDENTS, HOTEL, CONSEQUENCES
  • Çukurova Üniversitesi Adresli: Evet

Özet

Purpose The purpose of this study was to examine the relationships between perceived price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially the mediating effect of revisit intention in the relationship between perceived price justice, satisfaction and loyalty.