Forecasting the Average Call Handling Time in Call Centers Using Machine Learning Methods and Time Series Data


AKAY M. F. , ABUT F. , ERDEM S., ÖNDER O., TURAN M., TARTUK M., ...More

6th Intl. Mediterranean Science and Engineering Congress, Antalya, Turkey, 25 - 27 October 2021, pp.644-646

  • Publication Type: Conference Paper / Full Text
  • City: Antalya
  • Country: Turkey
  • Page Numbers: pp.644-646